The Trust Equation
Servant Leadership Workshop

The Trust Equation

Each scenario below shows trust breaking down. Identify which pillar is most at fault — Consistency, Competence, or Care. Some scenarios are genuinely ambiguous. That's intentional.

TRUST =
🔁 Consistency Reliable over time
0
+
⚙️ Competence Ability to deliver
0
+
🤲 Care Genuine concern
0
Progress
0 / 4
0/4
scenarios matched correctly
🔁
Consistency
of 1
⚙️
Competence
of 1
🤲
Care
of 2
Group Questions
Which pillar is hardest to rebuild once it's broken — and why?
Think of a leader you genuinely trusted. Which pillar was their strongest?
When trust breaks down on your team, which pillar is usually the first to go?
Can someone be high in Competence but low in Care — and still be trusted long-term?